Return & Refund Policy
Last Updated: 20/11/2025
At Ashtvinay Prakashan, we aim to provide high-quality books and excellent customer service. If you are not satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return or replacement if:
You received a damaged or defective book
You received the wrong product
There are missing items in the order
Returns are accepted within 7 days of delivery.
Note: Returns are not accepted for:
Change of mind
Books damaged due to misuse
2. Condition of Returned Items
The item must be:
In its original condition
Unused and unmarked
Accompanied by the invoice or order confirmation
3. Return Process
Contact us at ashtvinayprakashan@gmail.com/ 9403241646 within 7 days of delivery.
Provide order number, reason for return, and photos of damage (if applicable).
We will arrange pickup or request you to ship the item back (depending on your location).
Once we receive and inspect the product, we will process your refund or replacement.
4. Refund Method
Refunds will be issued to the original payment method or as store credit (based on your preference).
Processing time: 5–7 business days after approval.
5. Cancellation Policy
Orders may be cancelled before they are shipped. Once shipped, cancellations are not allowed.
6. Contact Us
For returns, replacements, or refund queries:
Ashtvinay Prakashan
Nagpur, Maharashtra, India
Email: ashtvinayprakashan@gmail.com
Phone: 9403341646